Refund and Return Policy

Right of withdrawal (14 days)

Contrary to what a previous version of this page incorrectly stated, Ellada olive oil is not a perishable food product within the meaning of Article L221-28, 4° of the French Consumer Code: packaged in a sealed box, it keeps for several months with no cold chain required. That exception (reserved for fresh or frozen goods) therefore does not apply, and you do benefit from the standard 14-day right of withdrawal for distance purchases.

You have 14 days from receipt of your order to exercise this right, with no need to justify a reason or pay a penalty (Articles L221-18 et seq. of the French Consumer Code). To exercise it, notify us of your decision before this deadline, by email at contact@lolivequivoyage.fr or by post, using the model form below if you wish. You must then return the product within 14 days of that notification; return shipping costs are your responsibility, unless the return is due to an error on our part (see below).

This right applies only to an unopened, unsealed box. Once a box has been opened, the product can no longer be returned for a simple change of mind: it is a food product unsealed after delivery, which cannot, for hygiene and health reasons, be put back into circulation (Article L221-28, 5° of the French Consumer Code).

Where withdrawal is valid (unopened product, deadline respected), we refund the full amount paid (product and standard shipping) within 14 days of receiving the returned product or proof of its dispatch, using the same payment method as for the order.

Model withdrawal form

(For the attention of ELLADA, contact@lolivequivoyage.fr — use only if you wish to withdraw from your purchase)

I hereby notify my withdrawal from the contract for the sale of the good below:

• Ordered on: [order date]
• Order number: [number]
• Consumer name:
• Consumer address:
• Date:

Damaged, missing or non-conforming product

If your box arrives damaged, punctured, or if your order is incomplete or different from what you ordered, contact us within 48 hours of receipt at contact@lolivequivoyage.fr, with:

• your order number,
• one or more photos of the product and the packaging received.

After review, we will replace the product or issue a full refund (product + shipping costs), at your choice.

Legal warranties

Regardless of the above, you are always covered by the legal warranties of conformity and against hidden defects provided by French consumer and civil law (see Terms of Sale, article 10).

Refund timing and method

Where a refund is due, it is issued to the payment method used for the order, within 10 business days of our approval.

Return shipping costs

If a physical return of the product is required (non-conforming product, at our request), return shipping costs are covered by us: we will provide a prepaid return label or reimburse these costs on presentation of a receipt.

Contact us

For any question about a refund or return: contact@lolivequivoyage.fr or +33 6 60 35 43 04 (Monday to Friday, 8am-8pm, French time).